Frequently Asked Questions - Tullys Travel

 

Frequently Asked Questions?

Should you have a query regarding your reservation you might find the answer in the categories below. Alternatively you can contact our office on:

059 9136100 or LoCall 1890 361 000

Managing my BookingBack to categories

Reservation Information

 

Your Booking: Your confirmation email and suppliers invoice confirms your reservation. Please check these and contact us immediately if any information is incorrect.

 

♦    Payment:  A non refundable deposit will secure your booking. Full payment is required if you are travelling within 12 weeks of making your reservation. Payment of your balance is   due 12 weeks prior to departure. This date will be advised on your booking confirmation.  Failure to pay the full balance within the specified time can result in your holiday being terminated and all monies forfeited. If you have any queries regarding your payments, please call 045 447575.

 

♦    Cancellation & Amendment Charges:  All cancellations and amendments must be confirmed in writing. Tullys Travel Ltd. acts as an agent on behalf of IATA suppliers and all bookings are subject to further cancellation and amendment charges contained within your tour operators booking conditions.

 

♦    Data Protection:  We will only collect data from you that we require to deal with your booking. We will not pass your data onto any 3rd parties.

 

♦    Any Questions??:  If you have any queries regarding your booking before or after it is made, please contact us on 045 447575

Changing the date/duration of my holiday

 

As soon as you know you need to make changes to the date or duration of your trip, you should contact our customer service department on 045 447575 or info@tullystravel.ie.

 

Changes may not always be possible and any amendments made will require written consent from the lead passenger on the booking.

 

An amendment fee of €25 per booking will apply, plus any difference in the cost of the service.

Spelling error on your booking

 

Most airlines allow 2 incorrect characters in the booking name, however if you have misspelt your name, please contact us immediately on 045 447575 or info@tullystravel.ie and we can check with the airline on your behalf.

 

If you are recently married, please remember to book your holiday in your passport name, and not your newly married name unless you have changed your name on your passport as once your tickets are issued we will be unable to assist with a name change.

Cancelling my booking

 

If you wish to cancel your booking, please email us at info@tullystravel.ie  and we will process the cancellation for you.

 

Please note, deposits paid are non refundable and higher cancellation fees will apply the closer you are to your travel date.

 

Instant purchase flights and travel insurance are fully non-refundable

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